TWISTELLA / TECHNICAL SUPPORT
We’re here
to help.
A playback snag? A question about your account? Send our team a note and we’ll help you get back to the story.
CONTACT THE TEAM
Tell us what’s happening.
For app questions, playback issues, feedback or privacy requests, email us directly.
orhanll5al@icloud.comEmail Twistella support ↗A USEFUL FIRST MESSAGE
Give us a few clues.
Include your device model, operating system and app version, plus what you expected to happen and what happened instead. For video issues, mention the series and episode. A screenshot can help.
Please do not send passwords, verification codes or full payment card details.
QUICK TROUBLESHOOTING
Try these first.
- Close and reopen the app, then try the episode again.
- Check your internet connection and try another network if available.
- Check the App Store for an available app update.
- For audio issues, check device volume and connected headphones.
COMMON QUESTIONS
Need another answer?
A video will not load or keeps buffering.
Check your connection, reopen the app and try the episode again. If one title is still affected, email us its name, episode number and any error message you see.
The app is not opening or has stopped responding.
Close the app completely and open it again. If the issue continues, restart your device and check for an app update. Include your device model and operating system when contacting us.
I have a question about a purchase or subscription.
Tell us the purchase date, item name and what is unavailable. For a subscription billed by Apple, manage it in Settings under your name, then Subscriptions. Apple handles refund eligibility for Apple-billed purchases.
How do I ask about my personal information?
Email us with “Privacy request” in the subject and describe your request. See our Privacy Policy for details about information handled through this website and support contact.